Case Worker for the Crime Prevention Department – Sundsvall

The purpose of the Swedish Companies Registration Office's (Bolagsverket) operations is to provide the prerequisites for a stable and well-functioning business life. By registering and providing current and accurate company information, we contribute to increased transparency and security for actors in society. We strive to make it as easy as possible to start and run a business, and contribute in collaboration with others to ensure that companies are not used as tools for crime.

Around 700 employees work with us, based in Sundsvall. We want to be a workplace where you thrive, feel engaged in your mission, and find that daily life works smoothly. A good working environment and sustainable working life are important for us to succeed in our mission.

5 positions available.

Responsibilities

Are you passionate about providing professional service while contributing to secure business operations and a society free from economic crime? Do you want to work in a role that combines customer contact with qualified case processing? We are now looking for case workers for our crime prevention department.

The mission of the Crime Prevention Department is to be responsible for the Swedish Companies Registration Office's crime prevention work.

At the Crime Prevention Department, we work to strengthen the quality of the Register and prevent our services from being used for economic crime. The Unit for Winding Up Companies 1, where you will be assigned, is responsible for case processing, information, and customer service within the area of company dissolution.

As a case worker here, you handle, investigate, assess, and make decisions in cases concerning the winding up of companies. The work is carried out with support from laws and regulations and entails significant personal responsibility while you collaborate closely with colleagues and other interested parties.

You have daily contact with our customers and provide service and support via telephone and written channels in both Swedish and English.

At our company, there are good opportunities for development. We offer many different tasks and areas, and as a case worker, you may in the long run work with several different types of cases within the unit's mission, which provides both variety and development in the role.

The Swedish Companies Registration Office offers several health-promoting activities and the possibility to work partially remotely. We have a modern working environment in our premises centrally located by the harbor in Sundsvall.

Qualifications

To thrive and succeed in the role, you need to be structured and able to plan and organize your work effectively. You have a good ability to learn new tasks and adapt to changes. You collaborate well with others and contribute to achieving common goals. Since the work can sometimes be intense, it is also important that you are stable and can handle stress in a constructive way.

You need to have:

• A completed and approved upper secondary education.
• At least 1 year of current experience in case processing and customer service, both via telephone, email, chat, and writing.
• Experience in reviewing, handling, and registering cases.
• Experience in work that has involved making assessments and decisions in cases during your case processing.
• Good computer skills and the ability to quickly familiarize yourself with and use various digital tools.

You also need to have good communication skills in Swedish and English, both spoken and written.

Meritorious:

• Post-secondary education in a relevant area for the operations.
• Experience in qualified case processing, counseling, and customer service via telephone, from a government agency with similar tasks.
• Current experience as a case worker at the Swedish Companies Registration Office.

We warmly welcome your application! Here you will work with exciting and varied tasks in an area that is important for society.

We conduct selections and interviews on an ongoing basis.

Employment type: Permanent position.
Duration: Permanent, Start date: According to agreement.
Location: Sundsvall

Important: Attach only your CV. We do not use cover letters in our recruitment; instead, you will answer a number of selection questions.

If you have protected personal data, you should not register your application in the recruitment system. Instead, contact the recruiting manager to submit your application in another way. You can find the contact details in the advertisement. You must then clearly state on your application that you have protected personal data. Only if you have protected personal data can your application be exempted from becoming a public document.

A background check of our final candidates via our external recruitment support is included as part of our recruitment process. A completed and approved background check is a prerequisite for employment at the Swedish Companies Registration Office.

At the Swedish Companies Registration Office, we want to give our employees good prerequisites to do a good job, thrive at work, and feel well. We invest in occupational health to increase health awareness and give everyone the opportunity for active and regular participation in health-promoting activities at the workplace. We also offer fitness allowances, fitness hours, and have massage and gym facilities in our own premises in Sundsvall.